Refund & Returns Policy

At Rolikart, your satisfaction is our priority. While we hope you love every item you purchase, we understand that sometimes a return or refund may be necessary. This policy outlines the terms for returning products and requesting refunds — for both physical and digital goods — in a fair, transparent, and customer-friendly way.

1. Physical Products

We offer a 7-day return window for most physical products delivered worldwide.

Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 7 calendar days from the date of delivery

  • Item is unused, undamaged, and in original packaging

  • All tags, manuals, and accessories are included

  • You provide a valid proof of purchase (order number or receipt)

Non-Returnable Physical Items

The following products cannot be returned:

  • Items marked “Final Sale” or “Non-Returnable”

  • Personal care products (e.g., razors, toothbrushes, skincare)

  • Perishable goods (e.g., food, plants)

  • Customized, made-to-order, or personalized items

  • Products damaged due to misuse or negligence

2. How to Return a Physical Product

We’ve made the return process as simple as possible:

  1. Contact Us
    Email support@rolikart.com within 7 days of receiving your order. Include your order number and reason for the return.

  2. Receive Return Instructions
    Our support team will review your request and send the return authorization and address of our international return warehouse.

  3. Ship the Item
    Carefully repack the item and ship it via a trackable international courier. Clearly label the package with your order number.Return shipping costs are the responsibility of the customer unless the item was delivered defective or incorrect. We do not provide pre-paid return labels at this time.

3. Refunds for Physical Products

Once we receive and inspect your return, we’ll notify you by email. Approved returns will be refunded within 5–10 business days to your original payment method.

Refund Eligibility:

  • Approved: Items that meet all return conditions will receive a full or partial refund, excluding shipping fees.

  • Rejected: Items that show signs of use, damage, or are returned beyond 7 days will not be eligible for refund.

Tip: Always use a tracked shipping service. We are not responsible for lost or undelivered return packages.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as ordered, please contact us within 48 hours of delivery with the following:

  • Order number

  • Clear photos of the product, packaging, and any damage

We’ll resolve the issue by offering a replacement, store credit, or full refund, depending on your preference and product availability.

5. Digital Products

Due to the instant and non-returnable nature of digital content, all sales of digital products are final and non-refundable. This includes:

  • eBooks

  • Digital downloads (templates, graphics, plugins, etc.)

  • Software license keys

  • Online course access

  • Subscriptions or memberships

Please ensure compatibility and review product details carefully before purchase. If you encounter a technical issue, contact our team — we’ll be happy to assist.

6. Order Cancellations

  • Physical Products: Orders can be canceled within 1 hour of purchase, as long as they haven’t been shipped.

  • Digital Products: Cancellations are not permitted once payment is processed, as the delivery is instant.

7. Return Shipping Address

Return instructions and the warehouse address will be provided after your return request is approved.
Please do not send products back without authorization, as they may not be accepted or refunded.

8. Contact Us

Need help with a return or refund? We’re here for you:

Email: support@rolikart.com
Website: https://www.rolikart.com
Support Hours: Monday–Friday, 9 AM – 6 PM (GMT)

Thank you for shopping with Rolikart.
We’re committed to creating a safe, fair, and trusted shopping experience for customers around the globe.